Frequently Asked Questions

Please find below the answers to questions that our Campervan and Motorhome hire team are often asked. If you have a question that isn’t covered here, on the relevant hire vehicle page or in our Terms and Conditions, please get in touch.

Where can I hire a campervan from?

Road Runner Rentals has a camper hire location in Christchurch where we are based, and also collection/drop-off points in Auckland.

Christchurch:

  • 3 Shirley Road, Shirley, Christchurch
  • Christchurch International Airport – 30 Durey Rd, Christchurch Airport, Christchurch 8053

Auckland:

  • Adams Road, Manurewa, Auckland
  • Auckland Airport – Ray Emery Dr, Auckland 2022

We can also arrange drop-off or pick-up from other locations – please contact us to find out more.

What payment options do you offer?

You can pay online using PayPal or Bank Deposit, or by phone with a Credit Card.

Bank Deposit: SWIFT Code – WPACNZ2W
Credit Card: Visa or Mastercard. Call us on 0800 800 708 (within New Zealand) or +642885000253 for international callers.

We require a Credit Card imprint for vehicle Pick-up.

Does the vehicle hire fee include fuel?

Our hire vehicles are provided with a full tank of fuel and must be returned to us with a full tank.

Is there a minimum age for hiring your vehicles?

For the majority of our hire vehicles the minimum age is 18, (or 21 for our motorhomes).

All Authorised Drivers must have a full valid driver’s licence appropriate for the vehicle, in English (or with an accurate English translation for the whole licence).

Restricted/probationary or equivalent licences cannot be accepted.

Who can drive your hire vehicles?

The hire vehicle can only be driven by Authorised Drivers, who are specified in the Rental Agreement upon collection of the vehicle. Additional Authorised Drivers may be added after this by our approval.

All Authorised Drivers must have a full valid driver’s licence appropriate for the vehicle, in English (or with an accurate English translation for the whole licence). Restricted/probationary (or equivalent) licences cannot be accepted.

All drivers must comply with clause 5 of our hire Terms & Conditions.

Do you charge for additional drivers?

We don’t charge for additional drivers, but all drivers must be declared at the time of collection of the vehicle to be specified as an Authorised Driver.

I have a health condition, can I still drive your vehicles?

If you have a health condition that you declared when obtaining your full driver’s licence, and you comply with any conditions of that licence, you should be able to drive our hire vehicles.

For example, a person with diabetes-related sight issues that requires regular eye sight tests to keep their licence must comply with this.

Please contact us before you make a booking if you have any questions about a health condition that might affect your ability to drive.

Do I have to pay a deposit?

Yes – there is a 20% deposit which is required at the time of booking in order for you to receive a booking Confirmation. This deposit is non-refundable once your booking has been confirmed.

What is a Bond?

This is an agreed amount which may need to be paid by the Hirer on collection of the vehicle to cover any liability or additional costs that may occur. A Bond is payable for our Motorhomes and is refundable on drop-off (less the Road User Charge for your vehicle).

What are Road User (RUC) Charges?

Anyone using New Zealand’s roads contributes towards their upkeep. Most road users pay levies when they buy fuel. Others, such as drivers of diesel vehicles pay through road user charges (RUC).

The RUC will be calculated and charged when you return the hire Vehicle, based on the kilometres travelled during the hire period. Please contact us if you would like to know the RUC rate for your chosen hire Vehicle.

Find out more about RUC rates at the New Zealand Transport Agency.

What do I need to bring with me to collect a hire vehicle?

You will need the following:

  • Your full driver’s licence (every Authorised Driver of the vehicle must provide this)
  • The Bond (for Motorhome hire – Campers require no bond)
  • A Credit Card for us to take an imprint to hold until your return the vehicle

Is there a cancellation fee?

All cancellations are subject to a $90 administration fee. If you cancel your confirmed booking:

30 days from the scheduled pickup date: Free
30- 10 days from the scheduled pickup date: 50% of the total gross rental cost will be charged.
9 days from the scheduled pickup date or no-show: 100% of the total gross rental cost will be charged.

What happens if I’m late returning the hire vehicle?

On the Return Date, the first hour late is free; after this a half day hire fee applies, and after three hours late a full day’s rental will apply.

Rental charges are calculated on a 24 hour basis from the time of pick-up.

Can I return the hire vehicle early?

You can return your vehicle before your confirmed drop-off date/time, however we cannot provide a refund for this. Please notify us if you are dropping your vehicle off early.

Can I extend the hire period?

You may be able to extend the vehicle rental period, subject to the availability of the vehicle and any additional rental fee that applies.

Can I collect my hire vehicle after hours?

Normal pick-up hours are 8.00am – 4.00pm. After hours pick-up is available on request. A $75 fee will apply.

Can I change the hire vehicle?

On collection/pick-up you may be able to upgrade your vehicle subject to availability and the appropriate hire fee for that vehicle. You may also downgrade your hire vehicle but you will not be entitled to any refund.

Do you provide any assistance for breakdowns?

All Road Runner Rentals vehicles are registered with the Automobile Association (AA) for 24 hour roadside assistance. Phone AA Toll-Free 0800 734 543.

This service covers all Mechanical and Non-Mechanical breakdowns. Please refer to clause 16 (c) in our Terms and Conditions for more details.

Please note – if you require the AA Service to change a tyre for you a $140 fee will apply.

What happens if I have an accident?

In the event of any accident or incident involving the hire vehicle you must do the following:

  • notify us of the full circumstances as soon as practicable and within 24 hours of the event
  • notify the appropriate New Zealand Emergency Services by calling ‘111’ if the accident involves an injury
  • record full details of all parties, witnesses, and vehicles involved
  • prepare a written statement of the facts signed by all parties
  • obtain a copy of any relevant Police report

Please refer to clause 16 (d) and (e) in our Terms and Conditions for more details.

Can I reduce the Insurance Excess?

The Insurance Excess – also known as the Multi Vehicle Collision Damage Waiver (CDW) – can be reduced with a small additional daily fee as follows.

Freedom 2 Berth, Clubby 2 Berth & Queen 3 Berth
18 – 21 years: $25 per day – excess reduced from $3,000 to $200
21 – 25 years: $20 per day – excess reduced from $2,500 to $200
25 & over: $15 per day – excess reduced from $2,000 to $200

Sprinter 3 Berth, Explorer 4 Berth & 6 Berth
25 & over: $25 per day – excess reduced from $4,000 to $1,000
25 & over: $35 per day – excess reduced from $4,000 to $250

What glass and tyre cover does the Insurance include?

The Insurance covers windscreens for chips or cracks and tyre damage/blow outs not caused by the intentional misuse of the vehicle or breaches of the Terms and Conditions.

Are the gas cookers portable?

Each Camper or Motorhome comes with a gas cooker which is mounted in the kitchen bench, so they cannot be removed from the vehicle.

Definitions

Agreement: Any booking Confirmation and/or the Rental Agreement.

Bond: Amount paid by the Hirer on collection of the vehicle to cover any liability or additional costs that may occur.

Collection/Pick-up Point: The place where the Hirer has agreed to pick up the hire vehicle.

Confirmation: The confirmation of the Hirer’s booking confirming Vehicle Type, Fee, Bond, Period of Hire, Start Date, Return Date, Collection Point and Return Location.

Excess Reduction Cover: A daily fee paid to reduce the Insurance Excess for any claims.

Fee/Rate: Daily vehicle hire costs and any additional fees as agreed.

Hirer: The person or persons nominated as the Customer/Hirer/Authorised Driver and any person whose credit card is presented for payment of the Hirer’s charges;

Rental Agreement: The document entitled Rental Agreement which has been signed for and on behalf of the Hirer.

Return Date: The agreed day and time the hire vehicle and all equipment must be delivered back to Road Runner Rentals by the Hirer.

Return/Drop-off Location: The place where the Hirer has agreed to return the hire vehicle.

Start Date: The agreed day and time the hire vehicle and equipment will be collected from Road Runner Rentals by the Hirer.

Period/Term of Hire: The period of time between collection and return that the vehicle will be in the possession of the Hirer. Rental charges are calculated on a 24 hour basis and the vehicle is due back at the same time of day as on the start date.

Terms and Conditions: The Terms and Conditions of hire – these are also contained in the Rental Agreement.

Vehicle: The campervan, motorhome or car rented by the Hirer and includes tyres, tools, accessories, and all other equipment, documents or additional hire items related to the Vehicle and any replacement or substitute Vehicle that may be provided.

Please feel free to contact us if you have any other questions.